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Raving Fans! A Revolutionary Approach To Customer Service by Ken Blanchard

RRP: £7.99 (You save £3.50)
MBS-Books:

£4.49

SKU:
BK462
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New
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Product Description

 

Raving Fans!

 

 

A Revolutionary Approach To Customer Service

 

by Ken Blanchard & Sheldon Bowles

 

Product Details image

 

RRP £7.99  (MBS-Books only £4.49)

 

Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day – in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results.

Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature – not just a passing fad.

Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace – and turn their customers into raving, spending fans.

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